Terms & Conditions

 

 

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Terms and Conditions for Your Peace of Mind

We believe in transparency and accountability in all our interactions with clients. That’s why we have comprehensive terms and conditions in place to protect both parties and ensure a positive experience.

Our terms and conditions cover important aspects such as service agreements, payment terms, cancellation policies, liability, and more. By outlining these terms upfront, we aim to provide you with clarity and peace of mind, allowing you to confidently engage our services knowing that your rights and expectations are protected.

Our Terms and conditions can be found here

If you have any questions about our terms and conditions, please don’t hesitate to contact us. We’re here to help!

Live Google Reviews

We are proud to be the most trusted property service company in London.

justin hatfield
3 weeks ago
We had excellent service from the Aussie group in fitting fire doors to our flat. Work was carried out very professionally by Stuart, with high quality work and “can do” attitude in solving some of the problems that arose. All backed up by great customer communication and organisation from Annie at head office. Highly recommended.
Response from the owner:Thank you so much for your fantastic review! We’re delighted to hear that you were so pleased with the service and quality of work provided by Stuart and Annie. It’s great to know that Stuart’s “can do” approach helped overcome the challenges along the way, and that you felt well supported by Annie throughout the process. We really appreciate you taking the time to share your experience and for recommending the Aussie Group. We’ll be sure to pass your kind comments on to the team!
gareth davison
3 weeks ago
My first time using Aussie builders and I have to say Im very pleased with the quality of their work. Matthew was polite, responsive and very tidy and thoughtful in his work and did an excellent job installing my new en-suite shower area - a real credit to the company. As a non-technical person, I found the online nature of the quote more complicated than it needed to be, but the process worked well in the end and Aussie took on and completed a job when several other builders would not. Thank you.
Response from the owner:Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you’re pleased with the quality of the work and that Matthew provided a polite, tidy and thoughtful service throughout. We’ll be sure to pass your kind comments on to him — they’ll mean a lot. We’re also pleased that, despite finding the online quoting process a little complicated, everything worked well in the end and we were able to take on and complete your en-suite shower project when others couldn’t. Thank you again for choosing Aussie Property Services. We really appreciate your business and hope you enjoy your new en-suite shower.
The Aussie Handyman team were great - responsive and clear. I need a few small repairs - bath taps to window locks. Matthew arrived at the agreed time and was excellent. Extremely competent, focused on the job(s) at hand and friendly. I will use them again and thoroughly recommend them.
Response from the owner:Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the service and that Matthew was able to take care of everything efficiently. We’ll be sure to pass on your kind words to him. It was a pleasure helping with the repairs, and we really appreciate your recommendation. We look forward to helping you again in the future! The Aussie Handyman Team
Louise Moss
1 month ago
The Aussie team installed two fire doors for me and a mains powered fire alarm system. Their price was competitive (lowest of 5 quotes I got) and they were very responsive and easy to get hold of via Annie at head office. The work was done well and I would definitely use them again.
Response from the owner:Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the installation of your fire doors and mains-powered fire alarm system. It’s great to know that you found our pricing competitive, the work was completed to a high standard, and that Annie was able to make the process easy and straightforward for you. We really appreciate you choosing The Aussie Team and, most importantly, your recommendation and kind words. We look forward to working with you again in the future!
IMV
1 month ago
I would highly recommend Aussie Property Services. They completed a variety of handyman jobs at our commercial property in Stratford, and we were extremely impressed with both the quality of their work and the overall service we received. From the outset, their customer service team was incredibly helpful and efficient in organising the job and ensuring everything was arranged smoothly. Stuart and Matthew were both friendly, professional, and extremely helpful throughout. They did an excellent job, and it was clear that they genuinely cared about the quality of their work and completing everything to a high standard. It was a pleasure working with such a professional and reliable team from start to finish. We look forward to working with Aussie Property Services again in the future and would not hesitate to recommend them to others.
Response from the owner:Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you were so pleased with the work carried out at your commercial property in Stratford. It’s great to hear that our customer service team made the process smooth and efficient, and we’ll be sure to pass your kind words on to Stuart and Matthew. They’ll be really pleased to know that their professionalism, helpfulness and attention to detail were appreciated. We take great pride in delivering a high standard of workmanship and providing a reliable service from start to finish, so your feedback means a lot to the whole team. Thank you again for choosing Aussie Property Services. We really appreciate your recommendation and look forward to working with you again in the future!
Nadya French
1 month ago
David and his team helped refurbish my bathroom within a week and to a high standard. I appreciated the help in selecting suitable bathroom items, and getting them delivered to the main office to allow time for checking before the installation took place. Stuart and Matthew did an excellent job, were punctual, professional and kept me informed of any issues. Annie also did an amazing job of coordinating arrangements.
Response from the owner:Thank you so much for taking the time to leave such a thoughtful review. It’s fantastic to hear that you’re happy with the finished bathroom and that the refurbishment was completed to a high standard within the week. We’re especially pleased that the support with selecting the bathroom items and arranging delivery ahead of the installation made the process easier for you. I’ll be sure to pass your kind words on to Stuart and Matthew — they’ll really appreciate knowing that their punctuality, professionalism and communication were valued. Annie will also be delighted to hear your feedback about the coordination. It was a pleasure working with you, and we truly appreciate your trust in David and the team.
Emily Warwick
3 months ago
Amazing experience, helped fix my broken hob quickly. Good communication from them and very helpful, would use their services again!
Response from the owner:Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience and that we were able to get your hob fixed quickly. We really appreciate your kind words about our communication and service. Thank you for choosing us, and we look forward to helping you again whenever you need us!
jess hope-jones
3 months ago
Great service. David and Xavier were communicative and fixed everything I needed in a fast, efficient and professional manner. Would highly recommend.
Response from the owner:Thank you so much for your wonderful review! We're delighted to hear that David and Xavier provided such communicative, efficient, and professional service. We'll be sure to pass your kind words on to them—they'll really appreciate the recognition. Thank you for your recommendation, and we look forward to helping you again in the future!
Shu-Heng Teng
4 months ago
Lucky for me , accidentally found Aussie Property Services through Google. Their first visit to my home had put a smile back on my face. Before that I was sooo… depressed due to unfinished building work and lots of snagging. Hendrix, Mat and Matthew were brilliantly professional. And I was lucky enough to get 3 men in to help. Couldn’t ask for more. Already booked the 2nd visit …………………………………….. 2 months on… I am hooked on Aussie Property Services. Had a young DIY man Xavier to help out on various problems in the house yesterday . What a gem he was!! Patient, polite, no job was too difficult for him. Totally satisfied with Aussie’s service👍
Response from the owner:Thank you so much for your lovely review! We’re really glad you found Aussie Property Services and that we could help turn things around for you. It means a lot to hear that Hendrik, Matt, and Matthew made such a positive impact and helped ease the stress of unfinished work. We always aim to be professional, supportive, and thorough, so it’s great to know that came through. We’re looking forward to your next visit and getting everything just how you want it—thanks again for your trust and kind words!
Karen Beavon
4 months ago
Aussie handyman were great with their communication. Barry, the plumber, was friendly, knowledgeable and tidied up, making sure there were no leaks. Fantastic service .
Response from the owner:Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with Aussie Handyman. Barry takes great pride in providing friendly, knowledgeable service, and we're pleased that his attention to detail and thorough work made a positive impression. We'll be sure to pass your kind words on to him. Thank you for choosing us, and we look forward to helping you again in the future!

Overview

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